Support

We're here to help. Find answers to common questions or get in touch with us directly.

Frequently Asked Questions

How accurate are the AI nutritional estimates?

Our AI provides estimates with confidence scores. The accuracy depends on image quality, food complexity, and how well the AI has been trained on similar foods. You can always edit any values manually. Corrections update your entries; they do not automatically train a personal model.

Is my food data private?

Account data is processed by our backend providers. AI features send relevant inputs and context to Google Gemini. Read our privacy policy for details about photographs, nutrition information, Health Connect, Apple Health and speech processing.

Can I use the app without an internet connection?

AI estimates, sign-in and server synchronization require an internet connection. Do not rely on every function or every historical entry being available offline.

How do I export my data?

Contact support@nutrition-log.de from your account email address to request access to or a copy of your data. We may need to verify account ownership. Please do not send your password.

What devices are supported?

Nutrition Log is available for iPhone and Android. Download it from the Apple App Store or Google Play using the links on our homepage. Current download links are on our homepage. Nutrition Log is intended for adults aged 18 and over.

How do I cancel my subscription?

Use the store where you purchased the subscription. On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. Deleting the app or your Nutrition Log account does not automatically cancel a store subscription.

Can I track macros and specific nutrients?

Yes. The app tracks calories, protein, carbohydrates, fat, fiber, and several vitamins and minerals. You can customize which nutrients appear in your daily overview.

Does the app set calorie goals or limits?

Nutrition Log can calculate and display calorie and macro targets based on your profile. These values are estimates for general orientation, not medical advice. You can review and adjust them.

Delete your account and data

You can request deletion without reinstalling the app. Account deletion instructions and contact

Still need help?

Can't find what you're looking for? Get in touch with our support team.

We typically respond within 24 hours on business days.

Troubleshooting

App won't sync

Check your internet connection. Try logging out and back in. If the issue persists, contact support with your device model and iOS version.

AI estimates seem wrong

Check the confidence score. Lower scores mean the AI is uncertain. Edit the values manually. Your corrections help improve future estimates. Take clearer photos when possible.

Voice input not working

Check microphone permissions in Settings → nutrition.log → Microphone. Make sure you're speaking clearly and not in a noisy environment.

Camera access denied

Go to Settings → nutrition.log → Camera and enable access. You can still use text or voice input if you prefer not to grant camera access.